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Download Bomgar 15.2.2 for Mac from our website for free. Our antivirus analysis shows that this Mac download is virus free. This Mac application is a product of Bomgar Corporation. The application lies within System Tools, more precisely Remote Computing. CNET Download provides free downloads for Windows, Mac, iOS and Android devices across all categories of software and apps, including security, utilities, games, video and browsers.
This page is intended for technical support providers. It describes how to install the Bomgar Representative Console on your device(s) so that you can initiate Bomgar support sessions with end users who need assistance.
You won't be able to download and install the Console until IT leadership in your area has made decisions about levels of access (as discussed in our Intro to Remote Assistance article) and your local OU Admin has completed the steps in our Set Up Your Bomgar Team article.
TSPs are assigned a level of access to Bomgar's tools consistent with their role, their clientele, and their unit's policies. To learn more about these levels of access, visit our Access to Bomgar article.
You can install Bomgar on:
- A Windows or Mac OS X device
- An iPad, iPhone, or iPod touch (running iOS 8.0 or higher)
- An Android device
Windows or macOS Device
- Browse to https://assist.cit.cornell.edu/login/
- Login using your NetID and password.
- Select the appropriate version from the drop-down list.
- Click .
- Run the installer you just downloaded (this will require administrative rights). Accept all default values in the installer.
iOS Device
Bomgar Download Install
- Go to the App Store Bomgar Representative Console.
- Install the app.
- Open the app.
- For Site Address, enter assist.it.cornell.edu
- Enter your NetID and password when prompted.
Android Device
- Go to the Google Play Store Bomgar Rep Console.
- Install the app.
- Open the app.
- For Site Address, enter assist.it.cornell.edu
- Enter your NetID and password when prompted.
Mac Windows Download
![Download Download](/uploads/1/1/9/3/119369971/902806334.png)
On this page:
Download and install the new client
Using your MIT Kerberos credentials, log into remotehelp.mit.edu/login and click on 'Download Representative Console' under 'My Account'. This will download the new rep console client to your device. Once the new client is up and running, the new interface will look like this:
Bomgar Application Download
Connecting to user machines
Most of BeyondTrust RS 19 looks and behaves much the same as Bomgar 18.x. As in Bomgar 18, sessions are initiated by having the user navigate to remotehelp.mit.edu and download your session
The user then navigates to their download location to run the support session client
If the user receives this prompt, have them select 'Open':
The session will launch on the user's end
Accept the session in the representative portal
Initiate Screen Sharing
-Have the user select 'Allow'
Special permissions for Catalina
Catalina requires BeyondTrust RS to ask permission to record the screen. This permission is not required to initiate a remote support session (but may be useful to have if you want to do screen captures). Depending on whether RS has ever been run on the particular device, the OS may request other permissions as well, including the ability to remotely control the screen. If the user misclicks, or you otherwise don't get all the permissions you need from the user to run a full support session, a banner will appear at the top of your representative support client. If you click the banner, it will re-prompt the user for the appropriate feature.